Business Process Mapping - Improving Customer Satisfaction 2e

Name: Business Process Mapping - Improving Customer Satisfaction 2e
Brand: John Wiley & Sons Inc
SKU: 9780470444580
Price: 296.29 RON
Availability: InStock

Autor: J. Mike Jacka, Paulette J. Keller

Limbă:

Legare: Copertă tare

Editura: John Wiley & Sons Inc

Disponibilitate: În depozitul extern

Expediem în 9-15 zile

296.29 lei

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a...

Informații despre carte

Autor

J. Mike Jacka, Paulette J. Keller

Limbă

engleză

Legare

Carte - Copertă tare

Publicat

2009

Pagini

336

EAN

9780470444580

ISBN

0470444584

Enbook ID

04883591

Editura

John Wiley & Sons Inc

Greutate

544

Dimensiuni

160 x 230 x 29

Descriere completă

Now fully revised and updated--a powerful, customer-focused tool for business improvement Now in a Second Edition, Business Process Mapping is a powerful tool that offers a solid understanding of any given process, as well as the methods for that process to be more effective, and ensures that true value is being provided to customers. From management to internal auditor to external consultant, the new edition includes more detailed work and examples related to ERM practices, particularly focusing on how objectives, risks, and key performance indicators are fundamental to understanding and analyzing processes. As well, new tools are included toward enhancing and enriching the basic work done with process mapping. J. Mike Jacka, CPA, CIA, CFE, CPCU (Phoenix, AZ), is Senior Manager over Special Projects at Farmers Insurance Internal Audit. Paulette J. Keller (Phoenix, AZ) is the Audit Director of Audit Technology and Support at Farmers Insurance Internal Audit.

S-ar putea să te intereseze

Clienții care au cumpărat această carte au mai cumpărat și

Cele mai căutate

Categories

Authors

Publishers

Produse

Produse

Cele mai căutate

Categories

Authors

Publishers

Produse

Produse

Business Process Mapping - Improving Customer Satisfaction 2e

Informații despre carte

Descriere completă

S-ar putea să te intereseze

Clienții care au cumpărat această carte au mai cumpărat și