Working with Difficult People

Name: Working with Difficult People
Brand: HARPERCOLLINS LEADERSHIP
SKU: 9781400246403
Price: 84.78 RON
Availability: PreOrder

Autor: William Lundin, William Lundin

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Legare: Carte broșată

Editura: HARPERCOLLINS LEADERSHIP

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84.78 lei

This book defines nine fundamental types of difficult people and gives you a complete system for ope...

Informații despre carte

Autor

William Lundin, William Lundin

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2024

Pagini

128

EAN

9781400246403

ISBN

1400246407

Enbook ID

43887034

Editura

HARPERCOLLINS LEADERSHIP

Descriere completă

This book defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding office headaches.

Mastering the ability to handle difficult people and disruptive behaviors has always been a critical career skill. You can do something positive about difficult people in your workplace, and this invaluable resource will show you how to remake your own attitude and behavior. You, not the other person, will take charge of the interaction.

In Working with Difficult People, you will learn how to:

understand their own reactions to different kinds of difficult people
explore the interrelationship between themselves and the problematic employee
practice healthier responses to those who make their lives miserable

This indispensable guide includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones. Packed with new, updated information, Working with Difficult People is the perfect resource for dealing with the most difficult people in the workplace.

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