Virtual Reference Handbook

Name: Virtual Reference Handbook
Brand: Facet Publishing
SKU: 9781856046268
Price: 555.91 RON
Availability: PreOrder

Interview and Information Delivery Techniques for the Chat and E-mail Environments

Autor: Diane K. Kovacs

Limbă:

Legare: Carte broșată

Editura: Facet Publishing

Disponibilitate: Retipărire preconizată

Termenul este necunoscut

555.91 lei

Instant messaging, e-mail, and chat reference are already here, but, have you adapted your tradition...

Informații despre carte

Autor

Diane K. Kovacs

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2007

Pagini

152

EAN

9781856046268

ISBN

1856046265

Enbook ID

05116342

Editura

Facet Publishing

Greutate

252

Dimensiuni

155 x 227 x 9

Descriere completă

Instant messaging, e-mail, and chat reference are already here, but, have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the digital reference environment. The handbook demonstrates how to adapt traditional face-to-face reference interview skills to the virtual interview, and how to interpret and use new communication techniques - chat slang, IM shorthand, emoticons, etc - to better serve your users. For both chat and e-mail transactions, the author outlines strategies for analysing the question, conducting the interview, developing a search strategy, and delivering sources in the best information formats for users. Packed with guidance throughout on how to deliver content that is truly timely and value-added, this practical guide offers everything reference librarians need to move from the face-to-face to the virtual transaction with ease.

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Virtual Reference Handbook

Interview and Information Delivery Techniques for the Chat and E-mail Environments

Informații despre carte

Descriere completă

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