Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers

Name: Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers
Brand: John Wiley & Sons Inc
SKU: 9780787943929
Price: 582.86 RON
Availability: InStock

Autor: Stephanie G. Sherman

Limbă:

Legare: Carte broșată

Editura: John Wiley & Sons Inc

Disponibilitate: În depozitul extern

Expediem în 10-18 zile

582.86 lei

A valuable tool for any health care leader dedicated to improving the quality of care and enhancing...

Informații despre carte

Autor

Stephanie G. Sherman

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

1998

Pagini

400

EAN

9780787943929

ISBN

0787943924

Enbook ID

04920071

Editura

John Wiley & Sons Inc

Greutate

694

Dimensiuni

235 x 190 x 21

Descriere completă

A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical 'action plan' format, Sherman challenges the reader to think about solutions, not just ideas. - Irwin Press, president, Press, Ganey Associates, Inc.Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book. - Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction reports on the breakthrough methods used by awarding winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field of how to create and implement total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.

S-ar putea să te intereseze

Clienții care au cumpărat această carte au mai cumpărat și

Cele mai căutate

Categories

Authors

Publishers

Produse

Produse

Cele mai căutate

Categories

Authors

Publishers

Produse

Produse

Total Customer Satisfaction - A Comprehensive Approach for Health Care Providers

Informații despre carte

Descriere completă

S-ar putea să te intereseze

Clienții care au cumpărat această carte au mai cumpărat și