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Carte Tiny Noticeable Things - The Secret Weapon to Maki ng a Difference in Business Adrian Webster

Tiny Noticeable Things - The Secret Weapon to Maki ng a Difference in Business

Autor: Adrian Webster
Limbă: engleză
Legare: Carte broșată
Editura: John Wiley & Sons Inc
Disponibilitate: În depozitul extern
Expediem în 9-15 zile
105.10 lei
TINY NOTICEABLE THINGSDISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE...

Informații despre carte

Autor
Adrian Webster
Limbă
engleză
Legare
Carte - Carte broșată
Publicat
2021
Pagini
272
EAN
9781119780892
ISBN
1119780896
Enbook ID
33092170
Editura
John Wiley & Sons Inc
Greutate
400
Dimensiuni
228 x 153 x 20

Descriere completă

TINY NOTICEABLE THINGSDISCOVER HOW TINY CHANGES AND ACTIONS CAN REVOLUTIONISE CUSTOMER AND EMPLOYEE SATISFACTIONTNTs are Tiny Noticeable Things. People don't need to do them, but when they do, they can have a phenomenal and explosive impact. From remembering someone's first name and recalling how they prefer to take their coffee, to sending someone a handwritten 'thank you' note, they are all the little cost-nothing engagers that create the biggest, longest-lasting impressions. They show you care, they blow people away, and they make a very big difference.In Tiny Noticeable Things, best-selling author Adrian Webster shares his ideas along with the personal experiences of over 100 contributors to help you harness the power of TNTs and take your organisation and personal relationships to the next level.Discover the tiny tweaks that elevate the most successful teams to astounding heights, find out what makes employees genuinely happy, hear from customers about the subtle 'human' touches that have put smiles on their faces, and gain invaluable insights into how just the smallest of things can give such a positive lift to those around us.If you want to differentiate yourself, don't overlook the TNTs!WARNING - THIS BOOK COULD SERIOUSLY IMPACT YOUR BUSINESS'I often say at work no-one can help everyone but everyone can help someone. I once had one of three hundred volunteers on a community build say "I can't believe there's generosity on such a scale." The truth was each of those people gave what they could but the sum of those individual gifts of time and skill built a facility that changed vulnerable people's lives. That for me is what TNTs are all about.'Nick Knowles - TV Presenter & Motivational Speaker

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