Carte The customer asset Neil Bendle

The customer asset

Understanding and managing its value

Limbă: engleză
Legare: Copertă tare
Editura: Springer, Berlin
Disponibilitate: În depozitul extern
Expediem în 10-13 zile
256.34 lei
This book delves into the concept of customers as financial assets, explaining how firms can assess ...

Informații despre carte

Limbă
engleză
Legare
Carte - Copertă tare
Publicat
2024
Pagini
164
EAN
9783031474200
Enbook ID
44314168
Greutate
349
Dimensiuni
148 x 210

Descriere completă

This book delves into the concept of customers as financial assets, explaining how firms can assess investments in customer relationships. The authors present the VARIED framework for quantifying the customer asset, enabling marketers to devise strategies that enhance its value. Crucially, these strategies' advantages can be communicated in financial terms to non-marketers, instilling accountability in marketing and augmenting firm value through well-informed investment decisions. This methodology offers a practical avenue to enact the strategic concept of customer centricity. It will resonate with marketers, accountants, and all managers eager to demonstrate customers' financial worth to the organization.

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