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Carte Summary BusinessNews Publishing

Summary

What Customers Really Want:Review and Analysis of McKain's Book

Autor: BusinessNews Publishing
Limbă: engleză
Legare: Carte broșată
Editura: Business Book Summaries
Disponibilitate: În depozitul extern
Expediem în 5-8 zile
73.10 lei
The must-read summary of Scott McKain's book: "What Customers Really Want: How to Bridge the Gap Bet...

Informații despre carte

Autor
BusinessNews Publishing
Limbă
engleză
Legare
Carte - Carte broșată
Publicat
2016
Pagini
44
EAN
9782511041628
ISBN
2511041626
Enbook ID
39454600
Editura
Business Book Summaries
Greutate
54
Dimensiuni
129 x 198 x 4

Descriere completă

The must-read summary of Scott McKain's book: "What Customers Really Want: How to Bridge the Gap Between What Your Organization Offers and What Your Clients Crave".This complete summary of the ideas from Scott McKain's book "What Customers Really Want" shows that there is a fundamental disconnection between what customers really want and what businesses currently offer. Customers want a personal connection with the people and the organisations they do business with so that the outcome is a compelling experience rather than a mere transaction. In his book, the author explores six major areas in which this business-to-consumer disconnection frequently occurs and how you can bridge the gap. This summary is a must-read for any business owner who wants to ensure that customers form a connection with the company and come back again and again.Added-value of this summary:• Save time• Understand key concepts• Expand your knowledgeTo learn more, read "What Customers Really Want" and discover the key to connecting with your customers and providing a great customer experience.

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