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Smart Service Systems, Operations Management, and Analytics

Name: Smart Service Systems, Operations Management, and Analytics
Brand: Springer Nature Switzerland AG
SKU: 9783030309664
Price: 824.66 RON
Availability: InStock

Proceedings of the 2019 INFORMS International Conference on Service Science

Autor: Hui Yang, Robin Qiu, Weiwei Chen

Limbă:

Legare: Copertă tare

Editura: Springer Nature Switzerland AG

Disponibilitate: În depozitul extern

Expediem în 10-13 zile

824.66 lei

This volume offers state-of-the-art research in service science and its related research, education...

Informații despre carte

Autor

Hui Yang, Robin Qiu, Weiwei Chen

Limbă

engleză

Legare

Carte - Copertă tare

Publicat

2019

Pagini

403

EAN

9783030309664

Enbook ID

24519934

Editura

Springer Nature Switzerland AG

Greutate

781

Dimensiuni

155 x 235 x 28

Descriere completă

This volume offers state-of-the-art research in service science and its related research, education and practice areas. It showcases recent developments in smart service systems, operations management and analytics and their impact in complex service systems. The papers included in this volume highlight emerging technology and applications in fields including healthcare, energy, finance, information technology, transportation, sports, logistics, and public services. Regardless of size and service, a service organization is a service system. Because of the socio-technical nature of a service system, a systems approach must be adopted to design, develop, and deliver services, aimed at meeting end users' both utilitarian and socio-psychological needs. Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The papers in this volume present methods to approach such technical challenges in service science and are based on top papers from the 2019 INFORMS International Conference on Service Science.