Quality Is Personal

Name: Quality Is Personal
Brand: Simon & Schuster
SKU: 9780029266250
Price: 122.91 RON
Availability: InStock

A Foundation For Total Quality Management

Autor: Harry V. Roberts, Bernard Sergesketter

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Legare: Carte broșată

Editura: Simon & Schuster

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In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts an...

Informații despre carte

Autor

Harry V. Roberts, Bernard Sergesketter

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

1993

Pagini

176

EAN

9780029266250

ISBN

0029266254

Enbook ID

04487780

Editura

Simon & Schuster

Greutate

213

Dimensiuni

156 x 235 x 13

Descriere completă

In this guide to involving employees in the process of Total Quality Management, Harry V. Roberts and Bernard F. Sergesketter make the argument that "personal quality checklists" - by which employees monitor waste reducers and value adding activities in their immediate work environment - can significantly increase individual understanding of the general concepts and implementation of TQM. Drawing on two years of research at AT&T, the authors demonstrate how these systematic self-appraisals lead to improvement in personal job effectiveness, and help employees better serve internal and external customers. Monitoring performance improvement with checklists, they show, is an important contribution in the successful transformation of an organization into a Total Quality Management company.

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Quality Is Personal

A Foundation For Total Quality Management

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