Carte Process-Oriented Dynamic Capabilities Ralf Plattfaut

Process-Oriented Dynamic Capabilities

Framework Development, Empirical Applications and Methodological Support

Limbă: engleză
Legare: Carte broșată
Disponibilitate: În depozitul extern
Expediem în 5-8 zile
277.38 lei
This book introduces a process-oriented dynamic capability framework to study both, service innovati...

Informații despre carte

Limbă
engleză
Legare
Carte - Carte broșată
Publicat
2013
Pagini
60
EAN
9783319032504
ISBN
331903250X
Enbook ID
05266884
Greutate
1241
Dimensiuni
155 x 235 x 5

Descriere completă

This book introduces a process-oriented dynamic capability framework to study both, service innovation and Business Process Management (BPM). Results from applications in several case studies and surveys are reported. They reflect, e.g., capability development and maturity models. Based on these findings, a method to support service innovation is introduced. This method can help organizations in developing new service business models in a more effective and efficient way. In today's networked service society, service innovation becomes increasingly important. Reasons for this development can be found in the transformation of economies and in the growing importance of product-service systems. The concept of service innovation is related to Business Process Management (BPM) and shares several important traits. They both are process-oriented dynamic capabilities to adapt (service) processes to changing environments.

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