Carte Process Mapping and Management Conger

Process Mapping and Management

Autor: Conger
Limbă: engleză
Legare: Carte broșată
Disponibilitate: În depozitul extern
Expediem în 9-15 zile
180.91 lei
Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mecha...

Informații despre carte

Autor
Limbă
engleză
Legare
Carte - Carte broșată
Publicat
2011
Pagini
486
EAN
9781606491294
ISBN
1606491296
Enbook ID
01220027
Greutate
674
Dimensiuni
230 x 155 x 26

Descriere completă

Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

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