Personalising Library Services in Higher Education

Name: Personalising Library Services in Higher Education
Brand: Taylor & Francis Ltd
SKU: 9781409431800
Price: 1247.02 RON
Availability: InStock

Autor: Andy Priestner

Limbă:

Legare: Copertă tare

Editura: Taylor & Francis Ltd

Disponibilitate: În depozitul extern

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In an economic climate where cuts are becoming the norm, a boutique library service may seem a contr...

Informații despre carte

Autor

Andy Priestner

Limbă

engleză

Legare

Carte - Copertă tare

Publicat

2012

Pagini

248

EAN

9781409431800

ISBN

1409431800

Enbook ID

02002558

Editura

Taylor & Francis Ltd

Greutate

622

Dimensiuni

166 x 243 x 23

Descriere completă

In an economic climate where cuts are becoming the norm, a boutique library service may seem a contradiction. In some academic libraries the trend is still towards centralisation programmes or offering generic services. However, the student as the customer now has an even greater vested interest in the learning process as their financial commitment increases and they are demanding better services. Personalised library services are tailored with a specific clientele in mind and will provide the enhanced service demanded by today's students. These services need not cost more money; but they do require inventive and customer-facing staff. They celebrate and promote collaborative ventures along with excellent communication and marketing. This book unpacks the boutique model and is full of practical advice, supported by a unique set of case studies reflecting international practice including Australian, American and Russian and UK library services.

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Personalising Library Services in Higher Education

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