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Carte On the Front Line Stephen J. Frenkel

On the Front Line

Organization of Work in the Information Economy

Autor: Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam
Limbă: engleză
Legare: Carte broșată
Editura: Cornell University Press
Disponibilitate: În depozitul extern
Expediem în 14-21 zile
324.47 lei
The importance of customer service is widely emphasized in business today. This book offers the firs...

Informații despre carte

Autor
Stephen J. Frenkel, Marek Korczynski, Karen A. Shire, May Tam
Limbă
engleză
Legare
Carte - Carte broșată
Publicat
1999
Pagini
320
EAN
9780801485671
ISBN
0801485673
Enbook ID
04707809
Editura
Cornell University Press
Greutate
500
Dimensiuni
155 x 235 x 18

Descriere completă

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a five-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan.On the Front Line reveals similarities and differences found in work environments -- such as variance in authority relations and division of labor -- as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and knowledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational economy.

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