Next Available Operator

Managing Human Resources in Indian Business Process Outsourcing Industry

Autor: Mohan Thite, Bob Russell

Limbă:

Legare: Carte broșată

Editura: SAGE Publications India Pvt Ltd

Disponibilitate: În depozitul extern

Expediem în 14-20 zile

135.63 lei

India, often referred to as the 'electronic housekeeper of the world', is home to the largest number...

Informații despre carte

Autor

Mohan Thite, Bob Russell

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2009

Pagini

340

EAN

9788178299327

ISBN

8178299321

Enbook ID

05048110

Editura

SAGE Publications India Pvt Ltd

Greutate

420

Dimensiuni

139 x 215 x 20

Descriere completă

India, often referred to as the 'electronic housekeeper of the world', is home to the largest number of offshored call centres. This makes it very important to understand how BPO providers in India manage their human resources. The key message from recent empirical studies on Indian call centres/BPO is that human resources are at once the greatest strength and the greatest challenge confronting this new industry. Many of these studies are, however, based more on polemics and managerial rhetoric as opposed to the systematic empirical investigation of the employment relationship. This first-of-its-kind compilation intends to fill this vital gap by advancing evidence-based understandings of the issues, challenges and strategies confronting human resource management (HRM) in the Indian call centre/BPO sector. It features empirical research and conceptual advances, presented by well-known academics, researchers and practitioners from around the world and captures the voices of key stakeholders. Apart from presenting a front-line picture of employment relations and HRM in India, this book also provides the stakeholders' perspectives by focusing on the motives, strategic opportunities and constraints confronting management practitioners, trade unions and employees. The Next Available Operator: Managing Human Resources in Indian Business Process Outsourcing Industry also investigates the similarities and differences between Indian call centres and those located in the United States, United Kingdom, Canada and Australia. This volume is a must read for management practitioners, students and academics who seek a comprehensive understanding of HRM in Indian call centres.

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Next Available Operator

Managing Human Resources in Indian Business Process Outsourcing Industry

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