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Carte Monetising The Employee Experience MIKE SHARPLES

Monetising The Employee Experience

How to prove the ROI for investing in your people and unlock lost productivity

Autor: MIKE SHARPLES
Limbă: engleză
Legare: Carte broșată
Editura: Brand Experiences
Disponibilitate: În depozitul extern
Expediem în 10-18 zile
136.52 lei
A practical guide on how to build the case for investment in the employee experience, how to achieve...

Informații despre carte

Autor
MIKE SHARPLES
Limbă
engleză
Legare
Carte - Carte broșată
Publicat
2021
Pagini
142
EAN
9781527286863
ISBN
152728686X
Enbook ID
35698729
Editura
Brand Experiences
Greutate
264
Dimensiuni
152 x 229 x 14

Descriere completă

A practical guide on how to build the case for investment in the employee experience, how to achieve senior leadership buy-in, and the tools you'll need to develop a winning culture. As Richard Branson says: "Clients do not come first. Employees come first. If you take care of your employees, they will take care of the clients." Despite the popularity of this quote, whereas organisations spend big budgets chasing new leads and keeping current customers satisfied, few spend much money on the people who truly make the organisation succeed or fail: the employees. The lack of serious investment in the employee experience is a major factor in worldwide lost productivity totally over $7 trillion. The importance of this investment isn't landing with the majority of senior leaders, though. This is leading to frustration from those working in HR, Internal Comms, Employee Engagement, Employee Experience and Learning & Development, as they have suggestions and solutions for improvement, but, unlike investment in the customer experience, these aren't making it onto the agendas of senior leaders. And without their buy-in, employee-related initiatives are doomed to fail. This book will show you how to: Build the business case for investing in the employee experience; Calculate how much more productive and profitable your organisation could be if you had a more motivated workforce; Deliver a great employee experience using the free EXO Tookit. Investing in the employee experience is a win:win:win. It benefits the employees, as they have a more enjoyable and fulfilling work life. It benefits the business, as employees will be more productive and the business more profitable. It benefits the customer, as they will be better served by motivated and satisfied employees, reducing customer churn and increasing revenues. It's not: 'Can you afford to invest in the employee experience?', it's: 'Can you afford not to?'.

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