Managing Service Operations

Name: Managing Service Operations
Brand: SAGE Publications Inc
SKU: 9781412929530
Price: 244.62 RON
Availability: InStock

Design and Implementation

Autor: William J. Hollins, Sadie Shinkins

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Legare: Carte broșată

Editura: SAGE Publications Inc

Disponibilitate: În depozitul extern

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244.62 lei

'Bill Hollins continues his practical investigation of design in the service sector. In this new boo...

Informații despre carte

Autor

William J. Hollins, Sadie Shinkins

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2006

Pagini

312

EAN

9781412929530

ISBN

1412929539

Enbook ID

04785703

Editura

SAGE Publications Inc

Greutate

524

Dimensiuni

170 x 241 x 18

Descriere completă

'Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach to an important topic in the field' - Naomi Gornick, Honorary Professor, University of Dundee Guiding readers through each stage in the design and implementation of service operations, this book combines lively examples that are easy to relate to with clearly explained theory. Throughout, chapters contain pedagogical features that will help students to get the most from the ideas and examples being presented in the book. They include: - Chapter objectives; - Short cases; - Student exercises; - Chapter summaries; - Further reading section; - A glossary of key terms.

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Managing Service Operations

Design and Implementation

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