Managing Difficult, Frustrating, and Hostile Conversations

Name: Managing Difficult, Frustrating, and Hostile Conversations
Brand: SAGE Publications Inc
SKU: 9781412913409
Price: 134.53 RON
Availability: InStock

Strategies for Savvy Administrators

Autor: Georgia J. Kosmoski, Dennis R. Pollack

Limbă:

Legare: Carte broșată

Editura: SAGE Publications Inc

Disponibilitate: În depozitul extern

Expediem în 14-20 zile

134.53 lei

Be prepared to manage stressful situations before they happen with proven, constructive strategies!...

Informații despre carte

Autor

Georgia J. Kosmoski, Dennis R. Pollack

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2005

Pagini

168

EAN

9781412913409

ISBN

1412913403

Enbook ID

04784923

Editura

SAGE Publications Inc

Greutate

260

Dimensiuni

228 x 155 x 10

Descriere completă

Be prepared to manage stressful situations before they happen with proven, constructive strategies! The second edition of this best-selling resource provides new and updated content influenced by the feedback of over 250 school administrators. Managing Difficult, Frustrating, and Hostile Conversations uncovers safe and effective strategies for dispelling common sensitive situations such as handling legitimate complaints, controlling those under the influence, combating charges of discrimination, serving as the mediator, and diffusing abrasive conversations. Each chapter highlights situations identified by school administrators as most stressful; tips for managing these situations are followed by suggestions and questions for the reader that highlight how to: - Understand the motives and actions behind hostile adults - Become proactive rather than reactive - Maintain control over volatile conversations - Communicate effectively with all types of upset individuals Use this text to constructively address sensitive issues and prevent stressful circumstances from evolving into dangerous situations.

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Managing Difficult, Frustrating, and Hostile Conversations

Strategies for Savvy Administrators

Informații despre carte

Descriere completă

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