Juran on Quality by Design

The New Steps for Planning Quality into Goods and Services

Autor: J.M. Juran

Limbă:

Legare: Copertă tare

Editura: Simon & Schuster

Disponibilitate: În depozitul extern

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307.74 lei

Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-r...

Informații despre carte

Autor

J.M. Juran

Limbă

engleză

Legare

Carte - Copertă tare

Publicat

1992

Pagini

538

EAN

9780029166833

ISBN

9780029166833

Enbook ID

07180773

Editura

Simon & Schuster

Greutate

966

Dimensiuni

164 x 240 x 37

Descriere completă

Building on the experiences of scores of companies and hundreds of managers, J.M. Juran, the world-renowned quality pioneer, presents a new, exhaustively comprehensive approach to planning, setting, and reaching quality goals. Employing three case examples which encompass the three major sectors of the economy -- service, manufacturing, and support, he offers a practical plan for companies to achieve strategic, market-driven goals by following a structural approach to planning quality. Quality, according to Juran, has become a prerequisite for business success. He cites the loss of market share, failure of products, and waste as results of poor quality planning. Juran provides a set of universal steps which can be used in the basic managerial process to establish quality goals, identify customers, determine customer needs, provide measurement, and develop process features and controls to improve business tactics. The author gives new emphasis to setting quality goals, planning in "multifunctional" processes, establishing data bases for quality planning, motivating managers and the work force, and introducing quality planning into organizations.

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Juran on Quality by Design

The New Steps for Planning Quality into Goods and Services

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