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Carte ITIL Process Manual James Persse

ITIL Process Manual

Autor: James Persse
Limbă: engleză
Legare: Carte broșată
Editura: van Haren Publishing
Disponibilitate: șansă 50%
Şanse de a obține acest titlu
309.18 lei
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20...

Informații despre carte

Autor
James Persse
Limbă
engleză
Legare
Carte - Carte broșată
Publicat
2012
Pagini
1
EAN
9789087536503
ISBN
908753650X
Enbook ID
01231226
Editura
van Haren Publishing
Greutate
784
Dimensiuni
169 x 237 x 22

Descriere completă

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure: Improvement activities Process inputs and outputs Related processes Tools and techniques Key Performance Indicators Critical Success Factors Process Improvement roles Benefits of effective Process Implementation challenges and considerations Typical assets and artefacts of an Improvement program

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