IT Governance

Name: IT Governance
Brand: LAP Lambert Academic Publishing
SKU: 9783330023048
Price: 267.9 RON
Availability: InStock

Autor: Charles Borura, James Muranga Njihia, Agnes Wausi

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Editura: LAP Lambert Academic Publishing

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The study results which constitute this book was aimed at determining the effect of ITSM practices o...

Informații despre carte

Autor

Charles Borura, James Muranga Njihia, Agnes Wausi

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2017

Pagini

148

EAN

9783330023048

Enbook ID

16047926

Editura

LAP Lambert Academic Publishing

Greutate

238

Dimensiuni

150 x 220 x 9

Descriere completă

The study results which constitute this book was aimed at determining the effect of ITSM practices on IT service delivery in Kenyan state corporations. This was trigered by the concern from educators and industry practitioners on the effect of ITSM practices on IT service delivery. The findings show a statistically significant relationship between disaggregated and aggregated ITSM practices and IT service delivery. The study also established that the combined ITSM practices, enablers, integration strategies have high effect on IT service delivery than the individual variables. The concluding recommendation include up-scaling ITSM practices in state corporations for optimal effect on IT service delivery.

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IT Governance

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