engleză
Learn how to set up, implement, troubleshoot, and scale up ServiceNow IT service support management (ITSSM) tools. This step-by-step instruction guide shows you how to integrate your ServiceNow ITSSM suite with the IT operations management (ITOM) tooling of your organization's infrastructure and operations. Drawing on his own story of lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera Media Network, application architect Gabriele Kahlout shows IT service managers how to configure and automate ServiceNow ticketing tools in seamless integration with email and Active Directory. Integrating ServiceNow with Enterprise Workflows teaches IT managers how to streamline both the ability of IT help desks to manage the consumption of IT services by your enterprise's business users and also the ability of users to engage simply and interact intuitively with ITSSM tools. What Readers Will Learn - Learn how to quick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via email. - Avoid the teething problems that can spoil your users' onboarding experience with ServiceNow. - See how to automate the process of scaling up new teams into ServiceNow. Who This Book Is For For The primary readership is IT managers charged with implementing ServiceNow ITSSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSSM.
