Innovation in India

Name: Innovation in India
Brand: Palgrave Macmillan
SKU: 9780230300675
Price: 296.46 RON
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Autor: Suseela Yesudian

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Legare: Copertă tare

Editura: Palgrave Macmillan

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296.46 lei

We know today, in great detail, many of the enabling conditions that allowed for the explosion of IT...

Informații despre carte

Autor

Suseela Yesudian

Limbă

engleză

Legare

Carte - Copertă tare

Publicat

2012

Pagini

130

EAN

9780230300675

ISBN

0230300677

Enbook ID

04553784

Editura

Palgrave Macmillan

Greutate

288

Dimensiuni

144 x 215 x 14

Descriere completă

We know today, in great detail, many of the enabling conditions that allowed for the explosion of IT, voice and back office services offshoring to India, and subsequently to other geographies. However, an interesting and relatively unobserved phenomenon is the shift, at least among the leading companies in these sectors, towards greater 'value added' and innovative work. Innovation in and by companies in the services offshoring industries can take the form of a) involvement in New Product Development activities of their clients- such as in chip design, drug development, or even customer analytics, and b) innovations in the processes used to deliver their services to clients in support functions such as customer contact, back-office, IT infrastructure maintenance, and software development. The case studies in this volume examine whether the move towards greater levels of innovation is the future for the services offshoring industry in India.

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