Carte Improving Service Level Engineering Roland Schutze

Improving Service Level Engineering

An Intuitionistic Fuzzy Approach

Limbă: engleză
Legare: Copertă tare
Disponibilitate: În depozitul extern
Expediem în 10-13 zile
553.26 lei
This book examines how fuzzy methods can be employed to manage service levels in business and IT ali...

Informații despre carte

Limbă
engleză
Legare
Carte - Copertă tare
Publicat
2017
Pagini
195
EAN
9783319597157
ISBN
9783319597157
Enbook ID
16293147
Greutate
4616
Dimensiuni
155 x 235 x 16

Descriere completă

This book examines how fuzzy methods can be employed to manage service levels in business and IT alignment. It starts by mapping the dependencies of service level agreements, coming up with gradual and bi-polar concepts to eventually classify the level of coupling by intuitionistic fuzzy sets. The second part presents an approach to analyze the impact of service failures using intuitionistic fuzzy methods (IFSFIA). Lastly, the third part of the book extends the concept towards business and IT-aligned service-level engineering and provides two use cases.

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