Exploring Service Science

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings

Autor: Gerhard Satzger, Lia Patricio, Mohamed Zaki, Niklas Kühl, Peter Hottum

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Editura: Springer Nature Switzerland AG

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This book constitutes the proceedings of the 9th International Conference on Exploring Services Scie...

Informații despre carte

Autor

Gerhard Satzger, Lia Patricio, Mohamed Zaki, Niklas Kühl, Peter Hottum

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2018

Pagini

416

EAN

9783030007126

ISBN

303000712X

Enbook ID

20092282

Editura

Springer Nature Switzerland AG

Greutate

658

Dimensiuni

155 x 235 x 25

Descriere completă

This book constitutes the proceedings of the 9th International Conference on Exploring Services Science, IESS 2018, held in Karlsruhe, Germany, in September 2018. The 30 papers presented in this volume were carefully reviewed and selected from 67 submissions. The book is structured in six parts, each featuring contributions describing current research in a particular domain of service science: Service Design and Innovation; Smart Service Processes; Big Data in Services; Service Topics Open Exploration; Design Science Research in Services. The book offers an extended, ICT-focused vision on services and addresses multiple relevant aspects, including underlying business models, the necessary processes and technological capabilities like big data and machine learning. The academic work showcased at the conference should help to advance service science and its application in practice.

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Exploring Service Science

9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings

Informații despre carte

Descriere completă

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