Experience

Name: Experience
Brand: John Wiley & Sons Inc
SKU: 9781119028659
Price: 112.39 RON
Availability: InStock

The 5 Principles of Disney Service and Relationship Excellence

Autor: Bruce Loeffler, Brian Church

Limbă:

Legare: Copertă tare

Editura: John Wiley & Sons Inc

Disponibilitate: În depozitul extern în cantități mici

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112.39 lei

Walt Disney World is the most recognized company in the world for service excellence. The book will...

Informații despre carte

Autor

Bruce Loeffler, Brian Church

Limbă

engleză

Legare

Carte - Copertă tare

Publicat

2015

Pagini

304

EAN

9781119028659

ISBN

1119028655

Enbook ID

05343170

Editura

John Wiley & Sons Inc

Greutate

508

Dimensiuni

164 x 238 x 28

Descriere completă

Walt Disney World is the most recognized company in the world for service excellence. The book will combine the authors' experience overseeing and creating training to improve service in Disney parks. Readers will learn the five principles of the I CARE model (Impressions, Connections, Attitudes, Responses, and Exceptionals) and the Experience Quotient. In reading "The Experience "the reader will learn to: Identify service problems that face every company in the marketplace.Identify "the experience" and what it means to your company, Understand what makes up the 5 levels of the experience and why most people and companies fail at it, Be challenged to raise your organization's level of "the experience" by utilizing the experience quotient and applying the I CARE principles, and

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Experience

The 5 Principles of Disney Service and Relationship Excellence

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Descriere completă

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