Digital Customer Experience Engineering

Name: Digital Customer Experience Engineering
Brand: APress
SKU: 9781484272428
Price: 263.49 RON
Availability: InStock

Strategies for Creating Effective Digital Experiences

Autor: Lars Wiedenhoefer

Limbă:

Legare: Carte broșată

Editura: APress

Disponibilitate: În depozitul extern

Expediem în 14-21 zile

263.49 lei

Customer experience engineering applied to the engineering department is rare, but needed. Most comp...

Informații despre carte

Autor

Lars Wiedenhoefer

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2021

Pagini

137

EAN

9781484272428

ISBN

1484272420

Enbook ID

36512143

Editura

APress

Greutate

244

Dimensiuni

155 x 235 x 9

Descriere completă

Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or more. With the author's vast experience in tech support, he has developed techniques and skills that allow engineers to gain customer insights faster and through new and insightful sources that are within their reach. You will develop a deep understanding of the impact of issues; understand and optimize the speed of the engineering feedback loop (issue resolution time); and develop the ability to calculate the cost of the issues or customer friction to the business (in aggregate and on a case-by-case basis). Organizations can save significant money and add additional revenue by addressing customer friction proactively in collaboration with product, engineering, and site reliability engineering (SRE) functions and reduce the average time of an issue resolution by 80%.The cross-functional leadership, mentoring, and engineering techniques you'll learn from this proactive stance are very valuable and teachable, and this book will show you the path forward. What You Will Learn

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Digital Customer Experience Engineering

Strategies for Creating Effective Digital Experiences

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