Designing the Customer-Centric Organization - A Guide to Strategy, Structure and Process

Name: Designing the Customer-Centric Organization - A Guide to Strategy, Structure and Process
Brand: John Wiley & Sons Inc
SKU: 9780787979195
Price: 284.08 RON
Availability: InStock

Autor: Jay R. Galbraith

Limbă:

Legare: Copertă tare

Editura: John Wiley & Sons Inc

Disponibilitate: În depozitul extern

Expediem în 14-21 zile

284.08 lei

"Designing the Customer-Centric Organization" offers today's business leaders a comprehensive custom...

Informații despre carte

Autor

Jay R. Galbraith

Limbă

engleză

Legare

Carte - Copertă tare

Publicat

2005

Pagini

208

EAN

9780787979195

ISBN

0787979198

Enbook ID

04921056

Editura

John Wiley & Sons Inc

Greutate

394

Dimensiuni

160 x 231 x 23

Descriere completă

"Designing the Customer-Centric Organization" offers today's business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. "Designing the Customer-Centric Organization" includes vital information about structure, management processes, reward and management systems, and people practices.

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Designing the Customer-Centric Organization - A Guide to Strategy, Structure and Process

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