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Carte Delivering Superior Service Rene J Aerdts

Delivering Superior Service

Reshaping the Communications Service Enterprise

Autor: Rene J Aerdts
Limbă: engleză
Legare: Copertă tare
Editura: AuthorHouse
Disponibilitate: În depozitul extern
Expediem în 9-15 zile
152.47 lei
Decades of experience with communications enterprises worldwide are the basis for this compilation o...

Informații despre carte

Autor
Rene J Aerdts
Limbă
engleză
Legare
Carte - Copertă tare
Publicat
2006
Pagini
244
EAN
9781425974169
ISBN
9781425974169
Enbook ID
08442260
Editura
AuthorHouse
Greutate
516
Dimensiuni
152 x 229 x 17

Descriere completă

Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address key challenges Communications Service Providers (CSPs) face and recommed initiatives for resolving them. EDS believes CSPs can offer a superior customer experience and build sustained customer loyalty by going to market with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.

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