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consumer in public services

Choice, values and difference

Autor: Simmons

Limbă:

Legare: Carte broșată

Editura: Policy Press

Disponibilitate: În depozitul extern

Expediem în 14-21 zile

235.06 lei

This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must deve...

Informații despre carte

Autor

Simmons

Limbă

engleză

Legare

Carte - Carte broșată

Publicat

2009

Pagini

304

EAN

9781847421807

ISBN

1847421806

Enbook ID

04284486

Editura

Policy Press

Greutate

476

Dimensiuni

155 x 232 x 21

Descriere completă

This book challenges existing stereotypes about the 'consumer as chooser'. It shows how we must develop a more sophisticated understanding of consumers, examining their place and role as users of public services. The analysis shows that there are many different 'faces' of the consumer and that it is not easy to categorise users in particular environments. Drawing on empirical research, "The Consumer in Public Services" critiques established assumptions surrounding citizenship and consumption. Choice may grab the policy headlines but other essential values are revealed as important throughout the book. One issue concerns the 'subjects' of consumerism, or who it is that presents themselves when they come to use public services. Another concerns consumer 'mechanisms', or the ways that public services try to relate to these people. Bringing these issues together for the first time, with cutting-edge contributions from a range of leading researchers, the message is that today's public services must learn to cope with a differentiated public. This book will be of interest to scholars and students in the fields of social policy and public administration. It will also appeal to policy-makers leading 'user-focused' public service reforms, as well as those responsible for implementing such reforms at the frontline of modern public services.