Call Centre Training Handbook

Name: Call Centre Training Handbook
Brand: Kogan Page Ltd
SKU: 9780749450885
Price: 340.1 RON
Availability: InStock

A Complete Guide to Learning and Development in Contact Centres

Autor: John P. Wilson

Limbă:

Legare: Copertă tare

Editura: Kogan Page Ltd

Disponibilitate: În depozitul extern

Expediem în 10-18 zile

340.10 lei

"The Call Centre Training Handbook" is a complete resource for providing learning, training and deve...

Informații despre carte

Autor

John P. Wilson

Limbă

engleză

Legare

Carte - Copertă tare

Publicat

2008

Pagini

336

EAN

9780749450885

ISBN

0749450886

Enbook ID

04675225

Editura

Kogan Page Ltd

Greutate

734

Dimensiuni

163 x 246 x 29

Descriere completă

"The Call Centre Training Handbook" is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.

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Call Centre Training Handbook

A Complete Guide to Learning and Development in Contact Centres

Informații despre carte

Descriere completă

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