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Carte Air Rage Angela Dahlberg

Air Rage

Autor: Angela Dahlberg
Limbă: engleză
Legare: Copertă tare
Editura: Taylor & Francis Ltd
Disponibilitate: șansă 50%
Şanse de a obține acest titlu
351.60 lei
This book introduces a new Human Factors concept that includes the air passenger as an integral part...

Informații despre carte

Autor
Angela Dahlberg
Limbă
engleză
Legare
Carte - Copertă tare
Publicat
2001
Pagini
328
EAN
9780754613251
ISBN
0754613259
Enbook ID
04678081
Editura
Taylor & Francis Ltd
Greutate
770
Dimensiuni
156 x 234

Descriere completă

This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.

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