A Relational View on IT Outsourcing

Name: A Relational View on IT Outsourcing
Brand: ibidem
SKU: 9783898219969
Price: 229.81 RON
Availability: InStock

Identifying Dimensions and Determinants of Relationship Quality

Autor: Stefan Blumenberg

Limbă:

Legare: Copertă tare

Editura: ibidem

Disponibilitate: șansă 50%

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229.81 lei

Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not...

Informații despre carte

Autor

Stefan Blumenberg

Limbă

germană

Legare

Carte - Copertă tare

Publicat

2009

Pagini

174

EAN

9783898219969

Enbook ID

01915909

Editura

ibidem

Greutate

352

Dimensiuni

210

Descriere completă

Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not the only prerequisite for achieving a truly successful relationship. Companies that establish successful outsourcing implement active relationship management in order to reach a good relationship quality. However, relationship quality as a central concept in IT outsourcing governance has not been thoroughly analyzed and applied yet, neither in scientific literature nor in practice. Stefan Blumenberg addresses these shortcomings and shows how relationship quality can be measured as a seven-dimensional construct and which are the crucial factors that are required to achieve high-quality relationships. Based on a case study series with 18 banks and their respective IT service providers in Germany, Blumenberg demonstrates that knowledge transfer mechanisms strongly influence relationship quality. Banks with clearly defined contact structures (e.g. retained organizations) and knowledge transfer mechanisms for exchanging implicit and explicit knowledge (e.g. trainings, job rotation) exhibit a good relationship quality and, as a result, achieve a successful outsourcing relationship.

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A Relational View on IT Outsourcing

Identifying Dimensions and Determinants of Relationship Quality

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Descriere completă

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