Some corporations spend millions of dollars on so-called "crisis communication plans." Others offer lip service, avoiding the subject like the plague. They simply hope for the best, praying that they ...Descriere completă
Some corporations spend millions of dollars on so-called "crisis communication plans." Others offer lip service, avoiding the subject like the plague. They simply hope for the best, praying that they never face a crisis. Either way, as Steve Adubato says, "Wishful thinking is no substitute for a strategic plan."
Nationally recognized communication coach and four-time Emmy Award winning broadcaster Steve Adubato has been teaching, writing, and thinking about comm unication, leadership, and crisis communication for nearly two decades. In What Were They Thinking? Adubato examines twenty-two controversial and complex public relations and media mishaps, many of which were played out in public. Among cases and people discussed are:
The Johnson & Johnson Tylenol scare: Perhaps the best crisis management ever
Don Imus: Sometimes saying "sorry" is too little too late
Former Attorney General Alberto Gonzales: Authority does not put you above questioning
Bill O'Reilly: Know when to stop defending yourself and save face
Former EPA Administrator Christie Whitman: Proof that your written words can come back to haunt you
Hurricane Katrina: A natural disaster that led to a larger governmental disaster
The Catholic Church's pedophilia scandal: Denial won't get rid of the skeletons in your closet
Arranged in short chapters detailing each case individually, the book provides a brief history of the topics and answers the questions: Who got it right? Who got it wrong? What can the rest of us learn from them?
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